Have you spent the past week wondering how you could express empathy more successfully? Don’t re-invent the wheel, use a tool from palliative care — NURSE statements!

Name the emotion: “Many people would feel angry if that happened to them, I wonder if you have felt that way?”

Understand the emotion: “Although I personally have never gone through what you are going through, I do understand this must be hard for you”

Respect the patient: “I am so impressed with the strength you displayed while getting chemotherapy”

Support the patient: “I will continue to be here for you”

Explore the emotion: “Tell me more about what the chemo means to you”

Good luck!!

November 2022
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