QTip: Some patients who are discharged with few or no diagnostics (e.g. xray) or treatments (e.g. antibiotics) feel as though their evaluation was inadequate. Taking an extra minute or two to explain why these interventions aren’t indicated can make your patient feel much better about their visit. Satisfaction gambits include emphasizing the harms of the tests/therapies, framing the lack of need for tests/treatements as good news, and taking care not to imply that the patient’s ED visit was unwarranted.

August 2022
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