Have you spent the past week wondering how you could express empathy more successfully? Don’t re-invent the wheel, use a tool from palliative care — NURSE statements!
Name the emotion: “Many people would feel angry if that happened to them, I wonder if you have felt that way?”
Understand the emotion: “Although I personally have never gone through what you are going through, I do understand this must be hard for you”
Respect the patient: “I am so impressed with the strength you displayed while getting chemotherapy”
Support the patient: “I will continue to be here for you”
Explore the emotion: “Tell me more about what the chemo means to you”