Expressing Empathy in the ED

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    Expressing Empathy in the ED

    Have you spent the past week wondering how you could express empathy more successfully? Don’t re-invent the wheel, use a tool from palliative care — NURSE statements!

    Name the emotion: “Many people would feel angry if that happened to them, I wonder if you have felt that way?”

    Understand the emotion: “Although I personally have never gone through what you are going through, I do understand this must be hard for you”

    Respect the patient: “I am so impressed with the strength you displayed while getting chemotherapy”

    Support the patient: “I will continue to be here for you”

    Explore the emotion: “Tell me more about what the chemo means to you”

    Good luck!!

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